How long does it take to process my order and ship?
Order ship typically within 1-2 business days for bandanas and apothecary items. For dog beds, our typical processing time is 3-4 weeks. All our beds are custom made to order. If you need your dog bed expedited quicker, please contact us and we will do our best to accommodate your request.
We ship our packages via USPS.
The typical delivery timeframe for items to arrive within the US is 3-5 business days, for items shipped to Canada is 8-10 business days, and 14+ business days internationally. If you need your order rushed, please contact us and we will do our very best to get your order expedited quickly to arrive within your timeframe.
Do you ship internationally?
Yes, we ship internationally.
What is our return policy?
We take great pride in our work and stand behind each and every product we sell so you remain a satisfied Coco + Pistachio customer. If you aren't 100% satisfied, please contact us.
We accept returns that meet the following requirements:
1. Item(s) must be in brand new condition, unworn and unused.
2. Email email@example.com to initiate a return within 7 days of delivery date.
3. Returned item(s) must be received within 14 days of initial delivery date.
Shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs, unless we made a mistake in which case we will provide a return label. We are not responsible for items lost or damaged during return shipment, so we recommend you use an insured and trackable mail service when mailing your return.
How do exchange my item for a different size or style?
Please email us at firstname.lastname@example.org to initiate a return within 7 days of delivery date. Item(s) should be new and unused.